Frequently Asked Questions

About Program

Ordering and Payment Options

Customizing and Special Requests

Processing and Shipping

Gift Check Usage

Retailer Information

How does the Butterball Gift Program Work?

The Butterball Gift Checks have been in circulation for nearly 30 years, nation-wide, and truly are a great way to say “thanks” to your hard working employees, show your appreciation to your loyal customers and offer assistance to those in need during the holiday season. The Butterball gift checks powered by Array Enterprises are accepted at virtually any grocery store, nation-wide, that accepts checks and carries Butterball products. This program is extremely budget friendly, as you can choose any denomination, up to $50. Your recipient can use their gift check on a Butterball turkey product, or other grocery food items to complement their holiday meal. Note: if the gift check’s entire value does not get used on the turkey, the remaining balance will be applied toward the rest of the grocery bill.

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Do you offer Gift Checks in Canadian Dollars?

Yes! Please contact Customer Service if you are interested in purchasing Canadian Dollar Gift Cheques.

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Do the Butterball Gift Checks expire?

No, the Butterball Gift Checks powered by Array Enterprises do not have an expiration date.

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Who do I contact if I have questions?

You can contact us any time via email at [email protected], or call us at 1888.876.GIFT (4438). A customer service representative will be back in touch with you within 12 business hours, although typically within a few hours of receiving contact inquiry (Monday-Friday). For additional ways to contact us, visit the Customer Service page or contact your account representative.

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Can you email me a gift check?

No. The gift checks are custom printed on secured banking/check paper with corresponding banking numbers to ensure they meet the check reader criteria at the check-out line, and can therefore be accepted. The Butterball Gift Checks are not coupons.

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How much does a turkey cost?

Typically the price per pound is between $1-2, but these prices drop significantly during the holiday season, and are also dependent on different retailer’s pricing structures.

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How can I pay for my online Butterball Gift Check order?

You can choose to be invoiced when you complete your online order, if you’d like to pay via check or wire-transfer (or ACH deposit). Simply submit your order and follow the payment instructions that are emailed to you on the invoice. If you’d like to pay via credit card, and your order total is under $10,000.00*, follow the credit card payment instructions when you are placing your order.

*Due to credit card processing restrictions, and fraud protection, we are not able to process orders over $10,000.00 via credit card. Additionally, multiple credit cards cannot be used to pay a bill over $10,000.

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Why is there a check service fee?

The check service fee covers our administrative costs, check printing, bank (check clearing) fees, and advertising of the Butterball Gift Check Program.

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Do you provide quantity discounts?

For orders over $1,000 you can contact us via the Customer Service page to see if any special pricing is available.

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Can I customize or personalize my gift checks with a special message and/or my company logo?

Yes! Tell your employees or customers how valued they are by adding a personal message (up to 400 characters) on the top portion of the gift check. You can also upload your company logo, in black and white, for use on your gift checks as well

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Can I print my employee's name on the "pay to the order of" line?

We have been asked by major retailers to leave the “pay to the order of” line blank in an effort to ensure a seamless transaction. Just like a personal check, the gift check recipient will put the store’s name right on the “pay to the order of” line and hand it over to the cashier. Not only will keeping this line blank make using the gift checks easier, but this will protect your gift in the event that employee turnover makes a personalized check unusable.

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I have a special request; can you accommodate me?

Anytime our customers have a unique, or special request, we will always do what we can to accommodate their needs. Please contact your account representative or our customer service team to assist you further.

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Will Butterball donate to my cause, charity or non-profit organization?

Any Butterball affiliated donations, must be approved and handled by Butterball directly. You can contact Butterball to inquire at 1-800-BUTTERBALL (1-800-288-8372).

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Will customizing the gift checks delay printing and processing time?

No. All gift checks are custom printed with your chosen denomination, so adding a personal message or a company logo will not slow down production time, as everything will be printed at once.

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How quickly does Array process orders?

Array typically processes orders within 24-48 business hours (CST), once payment is received and verified. During the holiday season, our distribution center typically prints and processes most orders on the same day that payment is received for any orders placed and paid for before 12 pm (CST). After processing, your order will ship. If you have special delivery requirements, please contact our customer care representatives and we will do everything possible to accommodate your request.

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What is Array's shipping policy?

Your order will ship after processing and packaging, generally within 48 hours, (CST). Once your order ships, the email address provided will receive a shipping confirmation email with a tracking number. Unfortunately, we are not able to ship checks until payment has been received in full.

If you pay via credit card and require your shipment be sent same day, please call 888.876.GIFT (4438).

For your protection, orders placed via credit card may be verified via phone or email prior to shipment. If this occurs, the billing contact will be contacted by an Array representative within 24 business hours of placing the order.

Your order will print and ship from our facility in the suburbs of Chicago.

FedEx Ground shipping is free for orders over $500 (limit 5 locations). Below is the standard FedEx Ground shipping time. Expedited shipping is available at an additional charge, or you can provide your UPS or FedEx account number*. Note that weather or conditions outside our control may delay delivery.

*FedEx accounts are 9 numerical digits, and UPS accounts are 6 digits (often alphanumeric).

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I need to ship my order to multiple locations, is this something you can help me with?

If your order is more than $500, we will ship via Free FedEx Ground, up to 5 locations. For more than 5 locations, you will be billed accordingly, or you can provide your FedEx/UPS account number. In order for us to gather all of the necessary information to fulfill your multi-ship request, you must use this form to provide the addresses. Immediately after you place your gift check order, you can email the completed multiple shipping form to our customer service team at [email protected] and reference your order confirmation number in the subject line.

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How long will FedEx Ground, Express Saver and Overnight shipping take?

FedEx Ground shipping quotes 3-5 business days depending on where you are located, FedEx Express Saver quotes 2-3 business days depending on where you are located, FedEx Priority Overnight shipping arrives the next business day by 10:30 am to most areas and by noon or 4:30 pm to remote or rural areas and FedEx Standard Overnight shipping arrives the next business day by the end of the day.

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Where is my package?

If you have not received your package, please confirm your Butterball Gift Check order has been paid for. If your order has been paid for, refer to the shipping confirmation email you received once your order shipped. In this email, you will have access to a tracking number. If your tracking number shows your order has been delivered, please verify on your order confirmation email that you inputted the correct shipping address. You may also want to look around the delivery address to see if there are any delivery attempt notices. If the package has been accepted and dropped off, you may want to check when it was delivered and who signed for the package as it could already be received. For more details, specific to your order’s delivery status, please contact FedEx or UPS directly.

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What if I lose or damage my Butterball Gift Check? What should I do?

Per our terms and conditions, we are not liable nor able to replace Butterball Gift Checks if lost, stolen or damaged (washed, torn, written on, etc.).

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Do the Butterball Gift Checks expire?

No, the Butterball Gift Checks powered by Array Enterprises do not have an expiration date

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What can I use my Butterball Gift Check on?

Butterball Gift Checks can be used toward your favorite Butterball product, or other grocery food items to complement your holiday meal, unless there is a disclaimer or messaging on the gift check that suggests otherwise (e.g. Redeemable toward turkey only).

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I accidentally wrote my name on my check. Can I white my name out?

No. You can encourage the retailer to try endorsing the back of the gift check to accept it, however it will ultimately be up to that specific retailer’s 3rd party check cashing policies. Per our terms and conditions, Array is not liable for lost, stolen or damaged (written on) gift checks.

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Where can I use my Butterball Gift Check?

Butterball gift checks are accepted at any grocery store nation-wide that carries Butterball products and accepts checks as a form of payment – virtually all stores.

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Can I use my USD Butterball Gift Check in Canada?

If a Canadian retailer will accept USD Butterball Gift checks, you can use your USD gift check in Canada, however, it is recommended that you use your USD Butterball Gift Check in the United States and your CAD Butterball Gift Cheque in Canada.

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Can I purchase non-food items with my Butterball Gift Check?

The Butterball Gift Checks are intended to be used at a grocery store toward the purchase of a turkey, or other grocery food items that would complement a holiday meal.

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Will I get cash back if I don’t spend the full dollar amount?

This is up to each retailer’s check policies. If your turkey costs less than the gift check’s face value, we encourage adding more grocery food items to your cart so the entire gift check’s value can be used and not lost.

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If you are a retailer and have questions on how to process the gift checks, or need more information on our program, download our Download Retailer Letter

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